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customer experience

Grow your brand with three insights from Oracle’s Modern Customer Experience

Waste not, want not, with your story marketing to create epic customer experiences I had the honor of being invited as an influencer to Oracle’s Modern Customer Experience event this past week in Las Vegas.  There were three days of workshops and speakers, several thousand attendees, and umpteen roundtable discussions. Despite the abundance of brilliance, three important trends stood out for me: Big waste, little victories and showing up #1. 80% of B2B content generated goes unused I was surprised to learn…

Live Workshop: Storytelling for Leaders With Park Howell & Mark Schenk

Register Now to Reserve Your Seat In This Intimate One-Day Workshop Storytelling for Leaders provides the skills to use story-based techniques to tackle a range of key leadership challenges, including: COMMUNICATION – how to get your message to stick OVERCOMING ENTRENCHED VIEWS – how to influence people to change behavior CONNECTING WITH PEOPLE – how to quickly build rapport and connection INSIGHT AND EMPOWERMENT – how to understand what’s really going on COMMUNICATING STRATEGY, CHANGES, AND DECISIONS – how to connect people…

Top leaders develop the storytelling talents in their people

Stories shape the behaviors that build the culture that drive your performance Two weeks ago I sat in a three-day master class with Shawn Callahan of the communications firm Anecdote from Melbourne, Australia. He is the co-creator of Storytelling for Leaders training program that they’ve taught to brands for 13 years. But despite the popularity of business storytelling these days, relatively few leaders are teaching their troops how to spot stories in their organizations to inspire their people and drive performance. Those…

How instinctual storytelling catches the biggest fish

You cannot resist the lure of a good story Our seaplane banked over a pod of Killer whales on approach after a bumpy four-hour flight from Seattle. We landed in the aptly named Blackfish Sound at the Northern end of Vancouver Island in British Columbia, Canada. It was a sunny but cool July afternoon in 2010. We idled up to the dock at Double Bay Resort eager for another four-day salmon fishing trip. My brothers and I with some buddies migrated here every year…

Understand your personal brand story to grow your influence

20 People to Know in the Phoenix Advertising, Marketing and Public Relations Community On Friday, February 19, 2017, I was honored to be named by the Phoenix Business Journal as one of the 20 people to know in the local marketing community. If you missed it, here are my answers to their questions with links to resources you can use to get your personal brand story straight. Favorite way to spend time away from work: My favorite way to spend time away from…

7 habits of the highly effective story marketer

How to place story marketing at the core of your content strategy It was the summer of 2006. I was standing in the middle of the convention floor in Anaheim, CA, producing the product launch segment for the Forever Living Products annual Super Rally. More than 3,000 sales executives from over 130 countries speaking numerous languages surrounded me. Then the video introducing Forever’s new Multi-Maca product flickered to life on the ballroom screen. The gathering quieted as all eyes turned to the stage. I was…

What you can learn from Museum Hack for your story marketing

One of your most powerful story marketing hacks is to turn your head sideways We were in one of the most magnificent storybook settings you can imagine, and I couldn’t wait to get out. Michele and I spent three weeks in France and the Netherlands in July of 2014. We hit all of the requisite museums and chateaus, including the Louvre, Musee d’Orsay, Versailles, Chenonceau, and several D-Day monuments and museums, Normandy American Cemetery, et al. It was at the base of this medieval…

Learn how to master story marketing at Social Media Marketing World ’17

Register Now for the Enchanting Story Marketing Workshop on Wed. March 22 from Noon to 1:30 pm (PST) In September 2015, Michael Stelzner and his team at Social Media Examiner courageously invited me to present my Business of Story workshop at Social Media Marketing World ’16, the largest gathering of social media professionals on the planet. Michael even had me on his podcast the Friday before the big event: Story for Business: How to Create Stories That Move People to Act. I say they were…

Laugh and be happy as you kick the sh*t out of injustice

Composer Randy Newman has always been near and dear to me for his storytelling. As I was distressing over the the first seven days of Donald Trump’s presidency and the frightening lunacy that appears to be the hallmark of his administration, I woke up this Sunday morning with a resolute calmness about it. Then, one of my favorite Newman songs popped in my head. This song will be my anthem as long as The Donald and his henchmen are in the…

What is story marketing and how you can master it

The 3 acts of story marketing that’ll make your content king (or queen) When was the last time you retold a listicle to a friend? How many parties have you owned by sharing an infographic? Who have you regaled with a Tweet as of late? But hear a good story – or better yet, tell one – and you experience how stories bewitch humans. Business and brand storytelling is the ultimate marketing strategy, and story marketing is the trigger. It beckons your…

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