There has always been a stigma around sales. Of all the aspects of business, the sales process is the least trusted facet of the team, and for good reason!
Salespersons are known to be pushy, overbearing, conniving, and to take advantage of the naive.
But for many businesses, they are also the most critical members of their team; how can you sell your service without sales? To overcome this stigmatized group, there needs to be a powerful change. Sales will need to be rebranded as an honest, helpful guide, and this episode will show you how.
Phil Jones has taken the initiative of rebranding the sales process. In a world that is full of big egos and even bigger lies, Phil is bringing simplicity and integrity back into businesses.
He has given over 2,000 presentations on the matter, and his book, Exactly What to Say: The Magic Words for Influence and Impact, focuses on the philosophy and structure of words. To learn how simple conversation tweaks can have major changes in your persuasion ability, all you have to do is say the magic word!
In This Episode, You Will Learn
- The magic words of persuasion
- Changing sales to solutions; addressing the problem rather than the product
- Bringing simplicity and integrity to the workplace
“I would never sell towards the product, I always serve towards the problems.” – Phil Jones
“My goal in the creation of these magic words is to subconsciously communicate to them in a rejection-free way.” – Phil Jones
“It’s not just what you say, it also how you say it and when. Timing is everything.” – Phil Jones
“If you think about a feeling, you can’t help but experience it.” – Phil Jones
“Indecision is the number one roadblock to people’s success.” – Phil Jones
“The ‘but’ is where the conflict begins in every story.” – Park Howell
Mentioned In This Episode
- Phil Jones
- Phil Jones Twitter
- Exactly What to Say: The Magic Words for Influence and Impact
- Bob Burg
- The Go Giver
- Show #95, Christopher Lochhead on brand category design